Online Service Request

Review below before initiating a request for service.

Before Proceeding

  • You will need to have access to Adobe Reader and a printer to complete the claim request.
  • Javascript must be enabled in your browser See how to turn on JavaScript.
  • You will be required to upload a minimum of 2 photos
    • Photo 1 has to be of the overall furniture piece.
    • Photo 2 has to be a close up of the stain/damage with a nickel/ruler for scale.
    • Minimum file size is 20 kb per photo. Maximum file size of 2MB per photo.
    • Photo must be in one of these formats: .jpg, .jpeg, .bmp, .tif, .gif
    • Using any photo editing tool, size your image to no more than 10 inches in any direction and 150 dpi (dots per inch)
      ** Tips for resizing photos   Tools to help you resize your image.
  • The online Service Request Form can only be completed in English. If you would like a form sent to you in French or Spanish, please contact our Customer Service Center.

Customer Service Center Contact Information

Phone: 800-253-3957

  no